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New buyer guide

How sourcing works on TwoDock — a quotation-first marketplace. No cart, no instant checkout: you negotiate, then you commit.

1

Find products or post an RFQ

Search products and manufacturers, or post a Request for Quotation describing exactly what you need. Suppliers respond with quotes you can compare side by side.

2

Send an inquiry and discuss

Message the supplier to clarify specifications, customization, packaging and delivery. Everything you agree here becomes the basis of the formal quotation.

3

Receive a formal quotation

The supplier issues a quotation with unit price, quantity, Incoterm, lead time, payment terms and validity. Ask for changes if anything is off — revised quotations supersede earlier ones.

4

Accept and place a protected order

Accepting a quotation creates a protected order. Protection is free and automatic on every order placed and paid through the platform (demo).

5

Pay securely

Pay through the platform so your payment is held and only released to the supplier in line with the agreed terms. Payments in this demo are simulated.

6

Receive, inspect, confirm

Track shipment milestones on the order page. If anything is wrong, talk to the supplier first — then open a dispute within the claim window and our team steps in.

New buyer guide

To open a dispute you need an order: sign in, go to Orders, open the order and choose “Open dispute”.

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