Buyer Protection
Trade with confidence. Six simple promises — no fine-print games.
Every seller is a real, verified business
Nobody can list a product or quote your RFQ until we have checked their business tax ID and our team has approved them. No ID, no listing — fake sellers can't get in.
Your inquiry stays yours
Your requirement is shown only to relevant, verified suppliers — never blasted to everyone. No spam calls, no crowd fighting over your contact.
The price you agree is the price you pay
If a seller raises the price after you've committed, or can't deliver what was agreed, we refund everything you paid — including our fees. That's our commitment to you.
Real humans handle disputes
If something goes wrong, you talk to a person who actually reads your case — not a bot, not a copy-paste reply.
No memberships, no sales calls
We don't sell membership plans, and we'll never call you to upsell one. You pay only for what you use — nothing more.
Photos you can trust
The photos you see are real photos of the actual product — no stolen images, no unlabeled AI fakes. Our AI photo check verifies every main product photo for that. But be clear: a photo check checks the photo. It cannot guarantee your bulk shipment matches the sample. So if what arrives doesn't match the photos, our human dispute team handles your case with a refund. It's the refund behind the promise — not the gate alone — that protects you from bait-and-switch.
Being honest with you
Escrow payments are still on our roadmap. Until they launch, the refund promise above is our platform commitment: if a seller wrongs you, we make it right. These promises cover money actually paid through the platform on protected orders. They do not cover a Net 30 balance that a buyer has not paid — that balance is owed by the buyer to the supplier directly.
Fair claims, real consequences
Refunds need photo proof or shipment records — words alone never move money. Filing a fraudulent claim strips your verification badge; doing it again suspends your account.
Ready to source with confidence?
Browse verified suppliers and real products — no fake listings, no bait pricing.
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