1. Free membership
Creating and holding a buyer account on TwoDock is free. There is no membership fee, no subscription charge, and no minimum spend for membership itself. If we ever introduce a paid plan, it will be offered separately and will never be charged without your explicit choice. Paid buyer services — priority concierge requests and AI plans — are separate, optional, and never required to contact suppliers or submit requests for quotation.
2. What membership gives you
As a member you can browse products, contact suppliers, send inquiries and requests for quotation, place orders, and use buyer tools such as order tracking and disputes. Membership is for sourcing and buying on this marketplace; it does not make you an employee, agent, partner, or reseller of TwoDock.
3. Our role as a marketplace
TwoDock provides a platform connecting buyers and suppliers. We are not a party to the sales contract between you and a supplier, except for operating Trade Protection as described in our Terms of Service. Suppliers are responsible for their products, prices, and delivery; you are responsible for checking a supplier and their offer before you order.
4. No purchase obligation
Membership does not oblige you to buy anything. You may browse, compare, and inquire without ordering, and you may stop using the marketplace at any time.
5. Your responsibilities
- Provide accurate information when registering and keep your contact details up to date.
- Keep your password and account credentials secure, and tell us promptly if you believe your account has been misused.
- Use the marketplace lawfully and honestly: do not post false information, impersonate another business, or use the platform to defraud a supplier or another buyer.
- Respect the suppliers you contact: inquiries and quotations are for genuine sourcing.
6. Fair use, suspension, and termination
We may restrict, suspend, or close a membership if the account is used for fraud, false information, abuse of suppliers or staff, or repeated breaches of this agreement or our Terms of Service. Where practical we will explain the reason and give you a chance to respond before a permanent closure. You may close your own account at any time from your account settings or by contacting support; orders and disputes already in progress will still be handled under the Terms of Service.
7. Changes to this agreement
We may update this agreement from time to time and will post the updated version on this page. Continued use of your membership after an update means you accept the updated agreement.
8. Contact us
If you have a question about this agreement, please reach us through the contact page or the support channels listed there. Our Terms of Service and Privacy Policy also apply to your membership and should be read alongside this agreement: Terms of Service · Privacy Policy.