Seller help center

Membership starts free (up to 50 products) with paid tiers from ₹9,999 per year; commission is 0% today. You pay only for what you use: verification (Document Verified ₹4,999 or Verified Exporter ₹9,999 per 12-month term, video facility check ₹14,999 one-time), featured placements (from ₹999 + GST), and optional services like the ₹1,999 priority concierge or ₹2,499 done-for-you onboarding. All prices are in INR, exclusive of GST. Listing products, receiving inquiries, browsing RFQs, and contacting buyers are free.

Apply from your dashboard under Verification. Document Verified (₹4,999 per 12-month term) checks your GSTIN and business documents; a video facility check (₹14,999 one-time, manufacturers only) adds a live video walkthrough with factory photos and earns the “Factory-reviewed” badge. A third-party factory audit (₹49,999+, available at launch) is the only route to the “Factory-audited” badge. A human reviewer approves every application, usually within 24 hours.

No — there is no credit system on TwoDock. Verified suppliers see a buyer's company on an RFQ and reach buyers through platform quotes and inquiries; importer contacts stay private — reach importers through platform inquiries on Importer search. No credits, no packs, nothing to pay to reach a buyer — browsing RFQs and contacting buyers are both free.

Buyers post requests with specs and quantities. Our matching scores each RFQ against your categories and keywords — matches land in your "Matched to you" tab with an alert (max 10/day). Quote through the platform; buyers compare quotes side by side.

Buyers place protected orders with payment held in escrow and released when delivery terms are met. Note: payments are currently simulated while real providers are connected — the full flow works end to end in demo mode.

Yes. Mark your business type as manufacturer, trading company, or both. Traders get a trading-capability checklist and a Trading tab on their company page; the video facility check is reserved for manufacturers, and the third-party factory audit (available at launch) is the only route to the “Factory-audited” badge.

Homepage spotlight (₹2,999 + GST / 7 days), category banner (₹4,999 + GST / 14 days), and sponsored search (₹999 + GST / 7 days per keyword), all labeled Sponsored. Book them from Featured placements on your dashboard.

A proactive sourcing tool: browse importer companies by product and country. Importer contact details stay private — reach importers through platform inquiries. There is no credit system, no packs, and nothing to pay to use it.

Open a dispute from the order page, both sides submit evidence, and a human reviewer decides. Money movement and dispute outcomes always carry human accountability.

Yes — invite unlimited employees by email or mobile. Each gets their own login with departments and role-based permissions (Sales, Technical, Accounts, Logistics, Support, plus custom). You assign inquiries and control who can quote, publish, or see finances.