Beschwerde & Compliance
How to raise a complaint about the marketplace, and how it is handled.
Raise it through the contact form
Use the contact form and describe what happened. You receive a ticket number on confirmation, and our team follows up at the email address you provided. This is the same route used for support tickets, abuse reports and IP takedown requests.
Order problems go through disputes
If your grievance is about a specific order — goods not shipped, missing, mismatched or late — open a dispute on that order instead. The supplier is asked to respond, and an admin reviews the case and evidence before deciding. See the refund policy and buyer protection pages for how those cases are decided.
Abuse and intellectual property
Fraudulent listings, counterfeit goods and policy violations can be reported at report abuse. Intellectual-property complaints use the takedown form on the IP protection page.
A dedicated grievance-officer contact has not been published yet. Until then, please raise your grievance through the contact form — it is reviewed by our team and you receive a ticket number on submission.