This page gathers the refund rules from the Terms of Service, Buyer Protection, Trade Protection, refund claims (disputes), returns, and escrow. If a rule is not stated in one of those places, it is not stated here either — see the last section.
How refunds work
When you pay for an order, your payment is recorded under Trade Protection and released to the supplier only after you confirm delivery, or after a dispute is resolved. Real escrow-held payment is not yet available — demo payments are simulated.
Trade Protection applies only to orders placed and paid through this platform. Direct payments made outside the platform are not covered.
When you get a refund
- If a seller raises the price after you have committed, or cannot deliver what was agreed, we refund everything you paid — including our fees.
- If your order does not ship, goes missing, or arrives with product issues, you can claim a refund.
- If what arrives does not match the photos or the agreed quotation, our human dispute team handles your case with a refund.
- If a protected order ships after the agreed date through no fault of yours, you may claim compensation under the dispute process.
- Approved refunds go back to your original payment method — no extra fees from us.
How to claim: open a refund claim
Open a refund claim from your order page, describing what went wrong. You can claim for an order that was not shipped, is missing, arrived damaged or as the wrong item, has a quality issue, was delivered late, or for another reason. You can only claim on an order you have paid for.
The supplier has 72 hours to respond, and an admin aims to resolve the claim within 7 days. Only one claim can be open on an order at a time — but a resolved, refunded, or rejected claim never blocks a new one if a new problem appears later.
A refund needs evidence — photo proof or shipment records must be attached. Words alone never move money.
The outcome can be a full refund, a partial refund, an agreed resolution, or a rejected claim. An admin mediates where the two sides cannot agree.
Filing a fraudulent claim strips your verification badge; doing it again suspends your account.
Go to your orders to open a claim · Read Buyer Protection
Returns and exchanges: the calmer path
Separate from a dispute, you can request a return or an exchange on a paid order — for example because the goods arrived damaged, are the wrong item, have a quality issue, do not match the description, or because you changed your mind.
The steps are: you request it, the supplier approves or rejects it, you confirm the goods are shipped back, and the supplier then confirms the refund or the exchange.
Automatic credits and refunds
A sample fee you paid is credited against your first bulk order for the same product from the same supplier.
If you paid the $1 urgent-RFQ fee and that RFQ gets zero quotes within 48 hours of payment, the $1 is automatically refunded and the urgent flag is removed.
What is never refunded
The seller verification fee — Document Verified ₹4,999 or Verified Exporter ₹9,999 per 12-month term, video facility check ₹14,999 one-time per check — is non-refundable once the verification process has started. If the government cancels or suspends a seller's GSTIN, selling is paused and no refund of the verification fee is given. This is a seller fee, not a buyer order payment.
What this page does not promise
The dispute guidance says to raise a claim within the protection period, but the length of that period is not stated in the current rules, so this page gives no number of days for it. Likewise, no time for money to arrive back and no charge for returning goods is stated in the current terms, dispute, return, or escrow rules, so none is promised here.
On this demo build, payments are simulated — no real money moves. The steps above describe the intended production behaviour.