Help Center
Answers to the questions buyers and suppliers ask most.
Quick links
To open a dispute you need an order: sign in, go to Orders, open the order and choose “Open dispute”.
Buying
How do I buy on TwoDock?
Browse products or post an RFQ describing what you need. Suppliers reply with formal quotations. Compare them, negotiate in chat, accept the best one — your acceptance creates a protected order, and you pay through Trade Protection.
Is there a cart or direct checkout?
No. TwoDock is a quotation-first marketplace: every order starts from an agreed quotation, so price, quantity, and terms are confirmed by both sides before payment.
Bolehkah saya meminta sampel sebelum memesan secara pukal?
Ya. Buka mana-mana produk dan pilih “Minta sampel” untuk bertanya harga sampel dan penghantaran — sampel biasanya dikenakan bayaran kecil.
How does NDA protection work on TwoDock?
When you post a requirement, tick “Protect with NDA” and write one line describing what is protected (for example, your design drawings). This option is available to verified buyers. Suppliers see your listing but cannot view or download your files — or send a quote — until they sign TwoDock’s standard non-disclosure agreement with one click. There is no waiting for your approval: signing unlocks the files immediately. You can see who signed and when on your RFQ page, and download a full audit record (agreement version, timestamps, signatory business names and IPs). The NDA is a one-way agreement (buyer to supplier) lasting 3 years. Please note: an NDA deters misuse and creates a documented legal record, but it cannot physically prevent someone from copying a file they have seen. TwoDock keeps the signed records and may suspend violators from the platform, but is not a party to the agreement and does not take legal action on your behalf.
Payments & protection
How does Trade Protection work?
Your payment is recorded in the demo escrow ledger and released to the supplier only after you confirm delivery. Real escrow-held payment is not yet available. If goods do not arrive or do not match the quotation, you can open a dispute and claim a refund.
Is my payment information safe?
Payments are processed through secure providers and every order is covered by Trade Protection. Note: payments are currently simulated for demonstration until real gateways are connected.
Bagaimana cara membayar pesanan?
Setelah menerima sebut harga pembekal, bayar jumlah tepat melalui TwoDock — dengan kad, PayPal, Apple Pay atau pindahan bank. Pembayaran anda dipegang dalam escrow sehingga syarat pesanan dipenuhi. (Demo: pembayaran disimulasikan.)
Shipping & delivery
Bagaimana penghantaran berfungsi?
Syarat penghantaran dipersetujui dengan pembekal dalam sebut harga (incoterm, pelabuhan, lead time). Gunakan penganggar penghantaran di mana-mana halaman produk untuk kadar indikatif, dan jejaki kemajuan dari halaman pesanan anda.
Bagaimana jika pesanan saya tidak tiba atau rosak?
Setiap pesanan berbayar dilindungi Perlindungan Perdagangan. Buka pertikaian dari halaman pesanan anda untuk menuntut bayaran balik penuh jika pesanan tidak dihantar, hilang, atau tidak menepati spesifikasi yang dipersetujui.
Selling on TwoDock
How do I become a supplier?
Register a free supplier account, complete your company profile, and submit verification documents. Once verified, you can list products and respond to RFQs.
Bagaimana pembekal disahkan?
Pembekal melengkapkan pengesahan termasuk pemeriksaan lesen perniagaan sebelum boleh menerbitkan produk. Pembekal yang disahkan memaparkan lencana ✓ pada produk, kedai dan sebut harga mereka.
Platform & AI tools
What does the AI assistant do?
AI Mode helps you find the right suppliers, compare quotations, estimate landed costs, and check logistics — across products, RFQs, and orders.
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