Trade Protection on every order · Verified manufacturers worldwide
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Help Center

Answers to the questions buyers and suppliers ask most.

Quick links

To open a dispute you need an order: sign in, go to Orders, open the order and choose “Open dispute”.

Buying

How do I buy on TwoDock?

Browse products or post an RFQ describing what you need. Suppliers reply with formal quotations. Compare them, negotiate in chat, accept the best one — your acceptance creates a protected order, and you pay through Trade Protection.

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Is there a cart or direct checkout?

No. TwoDock is a quotation-first marketplace: every order starts from an agreed quotation, so price, quantity, and terms are confirmed by both sides before payment.

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کیا میں بلک آرڈر سے پہلے نمونہ مانگ سکتا ہوں؟

جی ہاں۔ کوئی بھی پروڈکٹ کھولیں اور نمونے کی قیمت اور شپنگ پوچھنے کے لیے “نمونہ کی درخواست کریں” منتخب کریں — نمونوں پر عام طور پر معمولی فیس لگتی ہے۔

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How does NDA protection work on TwoDock?

When you post a requirement, tick “Protect with NDA” and write one line describing what is protected (for example, your design drawings). This option is available to verified buyers. Suppliers see your listing but cannot view or download your files — or send a quote — until they sign TwoDock’s standard non-disclosure agreement with one click. There is no waiting for your approval: signing unlocks the files immediately. You can see who signed and when on your RFQ page, and download a full audit record (agreement version, timestamps, signatory business names and IPs). The NDA is a one-way agreement (buyer to supplier) lasting 3 years. Please note: an NDA deters misuse and creates a documented legal record, but it cannot physically prevent someone from copying a file they have seen. TwoDock keeps the signed records and may suspend violators from the platform, but is not a party to the agreement and does not take legal action on your behalf.

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Payments & protection

How does Trade Protection work?

Your payment is recorded in the demo escrow ledger and released to the supplier only after you confirm delivery. Real escrow-held payment is not yet available. If goods do not arrive or do not match the quotation, you can open a dispute and claim a refund.

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Is my payment information safe?

Payments are processed through secure providers and every order is covered by Trade Protection. Note: payments are currently simulated for demonstration until real gateways are connected.

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میں آرڈر کی ادائیگی کیسے کروں؟

سپلائر کا کوٹیشن قبول کرنے کے بعد، TwoDock کے ذریعے درست رقم ادا کریں — کارڈ، PayPal، Apple Pay یا بینک ٹرانسفر سے۔ آپ کی ادائیگی آرڈر کی شرائط پوری ہونے تک ایسکرو میں رکھی جاتی ہے۔ (ڈیمو: ادائیگیاں نقلی ہیں۔)

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Shipping & delivery

شپنگ کیسے کام کرتی ہے؟

شپنگ کی شرائط کوٹیشن میں سپلائر کے ساتھ طے کی جاتی ہیں (انکوٹرم، بندرگاہ، لیڈ ٹائم)۔ اشاراتی نرخوں کے لیے کسی بھی پروڈکٹ صفحے پر شپنگ تخمینہ استعمال کریں، اور اپنے آرڈر صفحے سے پیش رفت ٹریک کریں۔

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اگر میرا آرڈر نہ پہنچے یا خراب پہنچے تو کیا ہوگا؟

ہر ادا شدہ آرڈر ٹریڈ پروٹیکشن کے تحت ہے۔ اپنے آرڈر صفحے سے تنازع کھولیں اور اگر آرڈر بھیجا نہ جائے، گم ہو جائے، یا متفقہ تفصیلات سے میل نہ کھائے تو مکمل واپسی کا دعویٰ کریں۔

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Selling on TwoDock

How do I become a supplier?

Register a free supplier account, complete your company profile, and submit verification documents. Once verified, you can list products and respond to RFQs.

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سپلائرز کی تصدیق کیسے ہوتی ہے؟

سپلائرز مصنوعات شائع کرنے سے پہلے بزنس لائسنس چیک سمیت تصدیقی عمل مکمل کرتے ہیں۔ تصدیق شدہ سپلائرز اپنی مصنوعات، اسٹورز اور کوٹیشنز پر ✓ بیج رکھتے ہیں۔

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Platform & AI tools

What does the AI assistant do?

AI Mode helps you find the right suppliers, compare quotations, estimate landed costs, and check logistics — across products, RFQs, and orders.

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Still need help?

Ask our AI assistant — it knows the marketplace inside out.

We aim to reply within 1 business day.

Get help step by step Contact support AI Mode