Help Center

Browse products or post an RFQ describing what you need. Suppliers reply with formal quotations. Compare them, negotiate in chat, accept the best one — your acceptance creates a protected order, and you pay through Trade Protection.

No. TwoDock is a quotation-first marketplace: every order starts from an agreed quotation, so price, quantity, and terms are confirmed by both sides before payment.

可以。打开任意产品并选择“申请样品”，即可咨询样品价格和运费 — 样品通常只收取少量费用。

When you post a requirement, tick “Protect with NDA” and write one line describing what is protected (for example, your design drawings). This option is available to verified buyers. Suppliers see your listing but cannot view or download your files — or send a quote — until they sign TwoDock’s standard non-disclosure agreement with one click. There is no waiting for your approval: signing unlocks the files immediately. You can see who signed and when on your RFQ page, and download a full audit record (agreement version, timestamps, signatory business names and IPs). The NDA is a one-way agreement (buyer to supplier) lasting 3 years. Please note: an NDA deters misuse and creates a documented legal record, but it cannot physically prevent someone from copying a file they have seen. TwoDock keeps the signed records and may suspend violators from the platform, but is not a party to the agreement and does not take legal action on your behalf.

Your payment is recorded in the demo escrow ledger and released to the supplier only after you confirm delivery. Real escrow-held payment is not yet available. If goods do not arrive or do not match the quotation, you can open a dispute and claim a refund.

Payments are processed through secure providers and every order is covered by Trade Protection. Note: payments are currently simulated for demonstration until real gateways are connected.

接受供应商报价后，通过 TwoDock 支付准确金额 — 支持银行卡、PayPal、Apple Pay 或银行转账。款项将由平台托管，直至订单条款得到履行。（演示版：付款为模拟。）

物流条款在报价单中与供应商约定（贸易术语、港口、交期）。可在任意产品页使用运费估算查看参考运费，并在订单页跟踪进度。

所有已付款订单均受贸易保障。未发货、丢失或与约定规格不符时，可从订单页发起纠纷并申请全额退款。

Register a free supplier account, complete your company profile, and submit verification documents. Once verified, you can list products and respond to RFQs.

供应商在发布产品前需完成包括营业执照审核在内的认证流程。认证供应商的产品、店铺和报价单均带有 ✓ 徽章。

AI Mode helps you find the right suppliers, compare quotations, estimate landed costs, and check logistics — across products, RFQs, and orders.